https://community.ebay.co.uk/t5/Seller-Central/Evri-How-do-I-get-a-refund-for-a-lost-parcel-Ebay-simple/m-p/7881951#M742887 <P>Please help, I'm at my wits end with Evri.&nbsp; I am the sender of a parcel through Ebay simple delivery service with Evri.&nbsp; The parcel was marked as arrived at the parcel shop, but it didn't arrive and Evri have written to the recipient to confirm it's been lost.&nbsp; I've seen the message and this is genuine.<BR />Evri haven't been in touch with me and the tracking is still showing the parcel as being at the shop.<BR />I've tried to get hold of Evri via their chat bot and phone number but I can't get anywhere because it says they have a conversation already open about this parcel.&nbsp; This is because they liaised with the recipient, but they aren't replying to the recipient now either.<BR />I just nearly got scammed by thinking Evri were active on X/Twitter and I had someone phone me asking me to download and app to get a refund.<BR />Please help, how do I get my money back and I want to refund the buyer who is lovely and going through a difficult time.<BR />The buyer opened a 'parcel not received case' with Ebay, but it was rejected because the tracking shows the parcel at the shop.</P> Mon, 30 Jun 2025 11:18:01 GMT abs2abs 2025-06-30T11:18:01Z