https://community.ebay.co.uk/t5/Seller-Central/I-m-a-buyer-being-scammed/m-p/7881946#M742885 <P>You MUST issue a return label. The returns process is automated; if you don't send a returns label the buyer can escalate the case on the third day. If that happens the buyer will be issued a full refund, told they don't need to return anything and eBay won't be interested.<BR /><BR />Once you receive the wrong item back there is a process you need to follow; post here again if you receive a different item back.<BR /><BR />What was the item; was a mobile device?</P> Mon, 30 Jun 2025 11:10:22 GMT 4_bathrooms 2025-06-30T11:10:22Z