https://community.ebay.co.uk/t5/Seller-Central/buyer-not-accepting-tracked-delivery-and-not-responding-to/m-p/7873956#M740625 <BLOCKQUOTE><HR /><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/5653650">@wattiesdad</a>&nbsp;wrote:<BR /><P>I was going to ask the same question. 2 delivery attempts made, card left, and I've messaged the buyer , but I have had no response. I know RM will send it back eventually (unless it gets lost) but what then? If I have to refund, will I have to refund them just the purchase price, or the cost of postage to them ? , which, if I have to refund, will be a cost to me.</P><HR /></BLOCKQUOTE><P>You don't have to refund the postage cost. If the buyer opens an INR claim you will win because you are only responsible for obtaining an attempted delivery scan; i.e. eBay treats attempted delivery as delivery where the Money Back Guarantee is concerned.</P><P>&nbsp;</P><P>However, if the buyer subsequently opens a dispute with their payment provider you may&nbsp;<A href="https://www.ebay.co.uk/help/policies/selling-policies/payment-dispute-seller-protections?id=5293#section2" target="_blank" rel="noopener">not be protected</A> because only a "delivered" scan will suffice (I'm not sure why that disparity exists). eBay do state in their payment dispute seller protections that if "<EM>The payment dispute relates to an eBay Money Back Guarantee case that was already resolved with eBay determining that the seller met their obligations to the buyer</EM>" the dispute is eligible for seller protection but that doesn't seem to negate the "delivered" delivery scan requirement.&nbsp;&nbsp;</P> Tue, 17 Jun 2025 15:56:43 GMT 4_bathrooms 2025-06-17T15:56:43Z