https://community.ebay.co.uk/t5/Seller-Central/Buyer-claims-item-not-as-described/m-p/7841514#M730141 <P>Ebay will always side with the buyer because it's the easiest and quickest solution regardless.</P><P>I used to have a business account selling used mobile phones and had a similar experience. Buyer claimed not received, then after proof of delivery he changed it to "faulty item". To rub salt in the wound he then returned a different and very damaged phone. Ebay still sided with him, as long as they make money they don't care about sellers rights.</P> Wed, 30 Apr 2025 08:27:18 GMT Anonymous 2025-04-30T08:27:18Z