https://community.ebay.co.uk/t5/Seller-Central/Buyer-claims-item-not-as-described/m-p/7841293#M730047 <P>Yes that's the way it is. I've had people mark me as late delivery on the stars and yet they had claimed not received and i had refunded. In that case it came back to me problem with address. I blocked him, always block anyone who you have a problem with so they can't buy again.</P><P>If you used simple delivery Ebay have to deal with not received items as the buyer paid them and they keep the money for the label but you need to speak to someone at Ebay if you can get through because it's mixed messages&nbsp;</P> Tue, 29 Apr 2025 19:59:18 GMT parsley2003 2025-04-29T19:59:18Z