topic Re: E-cigarette category restricted in After Hours

E-cigarette category restricted

old_swan77 — Thu, 13 Jan 2022 14:14:34 GMT

All of sudden ebay has removed my e-cigs listings and didn't even warned me if I was doing anything wrong, what are my options as eBay is not giving me a clue why they have taken this action tho I have been seeking them from 2 years. Thanks

Re: E-cigarette category restricted

oodihltd — Wed, 20 Apr 2022 23:34:07 GMT

ebay refused request for new category and no help or clue from staff how can i get approved anyone has idea or info how to get approved on vape category.

Re: E-cigarette category restricted

roger_roger_over_and_nowt — Wed, 20 Apr 2022 23:43:44 GMT

I have seen previous posts about e cigs.If i remember correctly i think Ebay are winding them down and won't be appring any more sellers.

Re: E-cigarette category restricted

roger_roger_over_and_nowt — Wed, 20 Apr 2022 23:46:46 GMT

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/tobacco-policy?id=4273

Re: E-cigarette category restricted

oodihltd — Thu, 26 May 2022 16:13:08 GMT

thanks for reply i see more and more seller on ebay selling vapes hence wanted to find out how to setup

Re: E-cigarette category restricted

fluxity — Tue, 29 Aug 2023 21:59:39 GMT

peole are still being accpeted i dont know how.

https://www.ebay.co.uk/usr/vapeheaven

just a example

Re: E-cigarette category restricted

oodihltd — Wed, 30 Aug 2023 16:09:41 GMT

I Have been trying for while have no clue how these people are getting accepted but not me.

Re: E-cigarette category restricted

svonlineuk — Tue, 26 Mar 2024 12:56:08 GMT

I Have been trying for while have no clue how these people are getting accepted but not me.anyidea to get the apporval

Re: E-cigarette category restricted

qiy5701 — Mon, 01 Sep 2025 02:07:35 GMT

Also need help!

Please suggest how to get accepted.

Re: E-cigarette category restricted

tressygirl — Mon, 01 Sep 2025 04:21:36 GMT

Are you trying to sell single use / disposable vapes? These were banned to sell on eBay from June 2025.

@oodihltd

@svonlineuk

@qiy5701

Re: E-cigarette category restricted

oodihltd — Thu, 04 Sep 2025 17:08:39 GMT

That was while back i have given up known not worth it.

Re: E-cigarette category restricted

qiy5701 — Thu, 04 Sep 2025 17:52:00 GMT

No, just selling regular vape pens. Got the manufacturer's authorisation and right to sell. Its UKCA and MHRA notified.

Now I've submitted my application and am waiting for representative to contact me.

Re: E-cigarette category restricted

qiy5701 — Tue, 09 Sep 2025 17:39:45 GMT

Hi Tressygirl,

I got an email, can I appeal this?
Doesn't make sense. I have all criteria. I registered with a new business account, I am registered in Uk and have a good standing with eBay. Unless because I'm using a new business account, it's not in good standing?

Dear Joey,

Thank you for expressing your interest in selling in our restricted categories on eBay.

After careful consideration of your account unfortunately, we are unable to proceed with your application currently. There are several factors that are taken into consideration when reviewing each application. Unfortunately, we are unable to disclose all the criteria at this time. When applying please be aware of the basic criteria:

1: You MUST have an ebay business account
2: You are registered to the UK
3: Your account is in good standing with eBay

We would like to express our appreciation for your commitment to selling on eBay.

*Please note: We will not accept applications from your account or any linked accounts if we have previously denied your application, permissions have been previously removed or if they do not meet these requirements, circumvention of this process is against eBay policy.

Please review the Tobacco and e-cigarettes policy for more information.

Kind Regards,
eBay New Categories Team

Re: E-cigarette category restricted

roger_roger_over_and_nowt — Tue, 09 Sep 2025 19:43:18 GMT

"3: Your account is in good standing with eBay"

The 1 neg and 1 neutral may affect things but more importantly your DSR's are quite low on 2 categories.

What does your seller dashboard tell you,have you gone "below standard".