topic Re: Where do I input the collection code ? in Selling Tools

Where do I input the collection code ?

marg-672739 — Sat, 09 May 2026 07:26:02 GMT

I am back with ebay after a long gap. Where do I input the collection code the buyer has given to me? I tried scanning the QR code but the link did not open. Searched all over the app and the desktop site but cannot find where to add the six digits.

Re: Where do I input the collection code ?

tressygirl — Sat, 09 May 2026 07:31:50 GMT

I believe you find it in View Order Details and numbers can be entered manually there.

Personally, when the buyer comes to collect I would do this when they are still with you to ensure it works correctly, as it's your only proof the item was collected .

@marg-672739

Re: Where do I input the collection code ?

marg-672739 — Sat, 09 May 2026 07:35:46 GMT

I did try but as I mentioned the QR scan didn't work. I took a photo of her phone screen thinking I could use the desk top. Finding this so frustrating!

Re: Where do I input the collection code ?

tressygirl — Sat, 09 May 2026 07:37:02 GMT

Does it not allow you to enter the numbers manually with a desktop.

If you're trying to enter the numbers now, do I understand the buyer has already collected the item ?

@marg-672739