topic Re: Customer service chat greyed out – cannot reply to staff thread in Selling Tools

Customer service chat greyed out – cannot reply to staff thread

mrami27-5 — Tue, 13 Jan 2026 12:04:36 GMT

Hi eBay Team,

I was tagged by Kat (Community Team) in a thread regarding the customer service chat being greyed out, but the thread does not allow replies, so I’m unable to provide the requested SessionId there.

The issue is still ongoing chat remains disabled and I cannot type or select options. This is blocking access to support and directly impacting my business.
THIS IS MY SESSION ID
kat@ebay

898946545759

Thanks in advance

Re: Customer service chat greyed out – cannot reply to staff thread

kat@ebay — Tue, 13 Jan 2026 12:21:04 GMT

Hi @mrami27-5 ,

Thank you for the tag. I am not sure why it won't allow you to reply on the main thread.

Thank you for the providing the session id. I'll add it to the report with tech.

Thank you,

Kat

Re: Customer service chat greyed out – cannot reply to staff thread

mrami27-5 — Tue, 13 Jan 2026 13:06:19 GMT

HOW MUCH TIME WILL IT TAKE TO GET THIS RESOLVED AS I HAVE HEARED THAT PEOPLE ARE NOT GETTING OPTIONS TO CHAT SINCE LAST 4 MONTHS
I AM VERY STRESSED AS I HAVE TO DISSCUSS SOME OF MY CASES

Re: Customer service chat greyed out – cannot reply to staff thread

kat@ebay — Tue, 13 Jan 2026 16:03:38 GMT

Hi @mrami27-5 ,

I understand it can be frustrating but we don't have a timeframe on this. It's with tech and we can only provide updates once they let us know.

It seems like its intermittent for some users so one thing to try would be to see if you can try a new session. Try deleting cache and cookies, logging out and back in and going through contact option again.

Thank you,

Kat

Re: Customer service chat greyed out – cannot reply to staff thread

mrami27-5 — Tue, 13 Jan 2026 16:38:51 GMT

I DID BUT ITS NOT WORKING FOR ME RIGHT NOW !

Re: Customer service chat greyed out – cannot reply to staff thread

mrami27-5 — Wed, 14 Jan 2026 13:17:47 GMT

MY ISSUE IS STILL NOT SOLVED
I HAVE TOO MANY ISSUES GOING ON FOR WHICH I NEED TO TALK TO AGENT PLEASE HELP ME

Re: Customer service chat greyed out – cannot reply to staff thread

jonatjonatjonat — Fri, 23 Jan 2026 16:36:49 GMT

You aren't a business though - you are a private seller?