https://community.ebay.co.uk/t5/Business-Seller-Board/Removal-of-feedback-ratings/m-p/7928594#M338286 <P>That text is very similar to that in the message for Simple Delivery items lost / damaged in post.</P><P>&nbsp;</P><BLOCKQUOTE><HR />There's nothing you need to do. This item is covered by eBay Money Back Guarantee, so we've issued the buyer a refund of £[amount]. You aren’t required to reimburse eBay, and your seller performance level won't be affected.&nbsp;<HR /></BLOCKQUOTE><P>It doesn’t mention removing feedback in the message, but it does on the Simple Delivery information page. (Plus your seller performance level would be affected if they left negative feedback – so that statement should cover it.)</P><P>With those lost in transit, it is obviously unfair to let the buyer leave negative feedback for the seller, as the buyer never even had the item, and the seller was not responsible for losing the parcel. (For damaged items the seller's responsibility could be less clear.)</P><P>&nbsp;</P><P>In your situation, the parcel was lost for a return – so why would eBay promise to remove any negative feedback anyway? The buyer obviously had an issue that they had to return it. I’m not having a dig, but, surely if anything, what seems incorrect is eBay promising to remove negative feedback in the first place.</P> Mon, 15 Sep 2025 14:04:06 GMT go_ahead_buy_me 2025-09-15T14:04:06Z