https://community.ebay.co.uk/t5/Business-Seller-Board/Removal-of-feedback-ratings/m-p/7928539#M338280 <BLOCKQUOTE><HR /><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/5323486">@mx5bitz_uk</a>&nbsp;wrote:<BR /><P>They did remove the comment which was pointless as it also prevented me replying to the feedback.</P><P>The negative rating stayed and I have been told that ebay can no longer remove the feedback rating under any circumstances because of their policy. I am not a fan of ebay policy, as it seems to mainly support unreasonable and dishonest behaviour but a policy preventing negative feedback ratings removal under any circumstances seems unlikely. Can someone put me out of my misery and confirm that ebay in their wisdom are now unable to removed negative feedback ratings, regardless of the circumstances?</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>A new law - the Digital Markets, Competition and Consumers Act - came into force in January. Under that law it is illegal to manipulate online reviews - which includes eBay feedback - in <A href="https://www.legislation.gov.uk/ukpga/2024/13/schedule/20/paragraph/13/enacted" target="_blank" rel="noopener">most cases</A>. The only time eBay can remove feedback is if eBay know with certainty that it is false, misleading or doesn't relate to the transaction (offensive language can be removed).</P><P>&nbsp;</P><P>eBay updated their <A href="https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policy?id=4208#section3" target="_blank" rel="noopener">feedback policy</A> last year to reflect the changes in the new law.&nbsp;</P> Mon, 15 Sep 2025 12:33:19 GMT 4_bathrooms 2025-09-15T12:33:19Z