https://community.ebay.co.uk/t5/Business-Seller-Board/Removal-of-feedback-ratings/m-p/7928518#M338278 <P>An item returned by a buyer was lost in the post, so ebay paid out a full refund. My associated held funds were released and an email from ebay included 'Your seller performance level won’t be affected, and any Feedback left for the transaction will be removed.'</P><P>Sadly the buyer left negative feedback, so I attempted to get ebay to remove it. They did remove the comment which was pointless as it also prevented me replying to the feedback.</P><P>The negative rating stayed and I have been told that ebay can no longer remove the feedback rating under any circumstances because of their policy. I am not a fan of ebay policy, as it seems to mainly support unreasonable and dishonest behaviour but a policy preventing negative feedback ratings removal under any circumstances seems unlikely. Can someone put me out of my misery and confirm that ebay in their wisdom are now unable to removed negative feedback ratings, regardless of the circumstances?</P><P>&nbsp;</P><P>Thank you&nbsp; &nbsp; &nbsp;&nbsp;</P><P>&nbsp;</P> Mon, 15 Sep 2025 12:01:34 GMT mx5bitz_uk 2025-09-15T12:01:34Z