topic Selecting 'add additional service' in Postage

Selecting 'add additional service'

mtarfa — Wed, 25 Mar 2026 06:34:19 GMT

Today eBay seem to have stopped the 'add additional service' button. When selecting this one gets the box that used to have all the alternative services but this is no longer there. One is instructed to choose up to 3 services but there is nothing to choose. I also see that unsold items have been renamed as 'inactive'. When listing new items yesterday the postage rates part worked fine. Is this a glitch in the system - if so how do I overcome it? Selecting simple delivery works, however the list now option has disappeared. Any advice would be helpful.

Re: Selecting 'add additional service'

str11p — Wed, 25 Mar 2026 22:37:34 GMT

I did sell similar on one of your Fiji sets. After putting in a price, I could select Custom Postage and add multiple postage options. I'm using Windows 10/Chrome.

Re: Selecting 'add additional service'

marco@ebay — Thu, 26 Mar 2026 15:20:50 GMT

Hi mtarfa, thanks for your post.

Sorry to hear about this, but I've just checked from my end, and the option is definitely still there (please see screenshot below).

Could you please try clearing the caches and cookies of your browser, or maybe try using a different one to see if that fixes the issue? If you still don't get the option in question, please take a screenshot of what you see instead, and I'd be happy to take a further look for you.

Thank you,

Marco

Re: Selecting 'add additional service'

kettlety2006 — Tue, 31 Mar 2026 09:50:37 GMT

Did you get this issue fixed? As I have the same problem today, clicked primary service and nothing is there, even when I type royal mail it finds nothing

Re: Selecting 'add additional service'

*dollydaydream5* — Tue, 31 Mar 2026 10:08:39 GMT

I`m finding exactly hte same problem so now cannot do any extra listings!

Re: Selecting 'add additional service'

burgess-family — Tue, 31 Mar 2026 10:12:16 GMT

The same is happening for me. I have listed several items and since the cost of postage is rising next week I wanted to adjust the postage costs but I can no longer do this. Is this yet another mindless activity on ebay's behalf or something else?

Re: Selecting 'add additional service'

*dollydaydream5* — Tue, 31 Mar 2026 10:13:00 GMT

Hi Marco unfortunately although it says add other postage services the box is completely blank

Re: Selecting 'add additional service'

burgess-family — Tue, 31 Mar 2026 10:15:33 GMT

Cleared cache, cookies etc and nothing. No more new listings until this has been sorted.

Re: Selecting 'add additional service'

3785neil — Tue, 31 Mar 2026 10:29:06 GMT

I have the same problem. When selecting 'Add Primary Service' all options for the primary service are no longer available. Refuse to use Simple Delivery as who's going to pay £2.74 postage when I normally charge £1.00.

Re: Selecting 'add additional service'

*dollydaydream5* — Tue, 31 Mar 2026 10:42:11 GMT

Hi just to let you know I contacted Customer Services and fortunately got through to Dublin ( once I braved the bots!) He has identified this as a problem so please can everyone report this too so we can escalate this as othewise we aren`t going to be able to list for 72 hours. Thank you ++

Re: Selecting 'add additional service'

jojos-boudoir — Tue, 31 Mar 2026 11:34:32 GMT

i was onto them today and they said there has been people reporting it and they are working on it so please check back in 24/48 hours so i guess we just have to keep checking

Re: Selecting 'add additional service'

marco@ebay — Tue, 31 Mar 2026 14:03:56 GMT

Hi all, thanks for your replies.

Yes, I've just checked there again, and it looks like this is a confirmed issue from our end. I've just reported your accounts as being impacted by this issue, and once this is resolved, I will post back here to let you know.

Thank you,

Marco

Re: Selecting 'add additional service'

enormouschicken — Tue, 31 Mar 2026 14:59:38 GMT

I've got the same issue. What fun.

Re: Selecting 'add additional service'

myweestore — Tue, 31 Mar 2026 16:11:11 GMT

Having the same issue unfortunately

Re: Selecting 'add additional service'

myweestore — Tue, 31 Mar 2026 16:19:06 GMT

Just a workaround for now, go to the eBay mobile app, you can select the simple delivery and "additional service" and post. It's working on the eBay mobile app.

Thanks

Re: Selecting 'add additional service'

dagardner105 — Tue, 31 Mar 2026 22:20:55 GMT

Same here, can't list anything.

Re: Selecting 'add additional service'

evkel68 — Tue, 31 Mar 2026 22:25:19 GMT

Same here cannot list anything want to get listing on before Royal Mail increases prices 😔😔

Re: Selecting 'add additional service'

tkobcc — Wed, 01 Apr 2026 04:09:28 GMT

Except that when you click add services, there are none available. I spoke to ebay twice yesterday and it's a known issue they're trying to fix.

Re: Selecting 'add additional service'

kettlety2006 — Wed, 01 Apr 2026 15:13:56 GMT

Just wanted to say mines back to normal again, hope everyone else's has returned to normal, happy selling 👍

Re: Selecting 'add additional service'

marco@ebay — Thu, 02 Apr 2026 14:44:44 GMT

Hi all,

Just wanted to confirm that this issue should be resolved now, so it should be working no problem. If you still see the same issue, please feel free to let me know.

Thank you,

Marco