next steps?

sg_merch — Mon, 09 Mar 2026 09:58:32 GMT

Hi everyone,

need a bit of guidance here..i sold a new product, the buyer then claimed it wasn't as expected, reasons given were unreasonable. anyways, i choose 'refund after return" & sent them a simpleDelivery label. I was willing to eat the cost, but not offer a free item to someone who was making reasons up. After a few hours, the buyer sends me a message saying they'll keep the item etc. Now, what should my next steps be? Ask buyer to cancel return request? i know theres a form to apply for refund for postage label, but will it still be possible once buyer cancels request. I have never been in this position so a little confused..any help will be much appreciated. Thanks

Re: next steps?

**peaseblossom** — Mon, 09 Mar 2026 10:00:34 GMT

Yes, ask the buyer to close their return case. If the postage label is not used you won't be charged for it.

Re: next steps?

sg_merch — Mon, 09 Mar 2026 10:07:50 GMT

Thankyou appreciate it!

topic Re: next steps? in Postage

next steps?

Re: next steps?

Re: next steps?