topic Re: Can't manually add tracking with Simple Delivery in Postage

Can't manually add tracking with Simple Delivery

gin.04 — Sun, 11 Jan 2026 08:50:13 GMT

I don't have a drop down from 'track package' to add my own tracking number, but I used simple delivery and I'm on desktop, does anyone know how to solve this?

Re: Can't manually add tracking with Simple Delivery

jonatjonatjonat — Sun, 11 Jan 2026 08:55:15 GMT

You can’t any more. You are expected to use the supplied simple delivery label.

all you can do is message the customer the new tracking number.

Re: Can't manually add tracking with Simple Delivery

gin.04 — Sun, 11 Jan 2026 08:56:39 GMT

In this case, should I change all my listings to NOT simple delivery? would that let me add my own tracking?

Re: Can't manually add tracking with Simple Delivery

jonatjonatjonat — Sun, 11 Jan 2026 08:59:12 GMT

I’d suggest you read what allows you to opt out of simple delivery.

it’s only allowed for items over £750 or outside the weight and size limits of the couriers, or if the item is under £20 AND under 100g AND large letter or less AND then only in selected categories.

only other option is to upgrade to a business seller. Though a business seller would only be applicable if you are specifically buying items to resell.

Re: Can't manually add tracking with Simple Delivery

cheekychippy210 — Sun, 11 Jan 2026 13:47:37 GMT

its automatic inputted from purchased label!

Re: Can't manually add tracking with Simple Delivery

gin.04 — Mon, 12 Jan 2026 17:59:05 GMT

ah i meant a new tracking number that's from a label bought online from another courier, not simple delivery's prepaid one!

Re: Can't manually add tracking with Simple Delivery

thethomaspeters380 — Mon, 26 Jan 2026 18:23:34 GMT

I need to send silver coin, which isn’t insured under simple shipping. I used the correct category etc when listing. However it’s still listed with simple selling