topic Re: How do I see if a label has been refunded? in Postage

How do I see if a label has been refunded?

gemfoil — Fri, 09 Jan 2026 13:49:53 GMT

Customer brought 10x of a product, size and weights all correct but eBay generated a pre-paid label that isn't suitable. Had to request a refund and buy 3rd party.

How do I track if the refund has been approved for the label? Otherwise I'm being charged twice for a label and effectively being scammed...

Re: How do I see if a label has been refunded?

**peaseblossom** — Fri, 09 Jan 2026 13:54:17 GMT

Go to Selling > Postage labels in lefthand column. Here's a direct link:

https://www.ebay.co.uk/ship/labels/my-ebay

Re: How do I see if a label has been refunded?

gemfoil — Fri, 09 Jan 2026 14:08:21 GMT

Doesn't say anything mate, just showed I brought a RM label with simple delivery, can't cancel it because it's simple delivery either

Feel like eBay is over for me

Re: How do I see if a label has been refunded?

**peaseblossom** — Fri, 09 Jan 2026 14:17:44 GMT

You have to request the refund within 14 days here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

but it takes about 30 days to come through.

Re: How do I see if a label has been refunded?

gemfoil — Fri, 09 Jan 2026 14:46:44 GMT

Ah I done this part already - but how do I know if it's been approved? Do I get an email or sorts?

Re: How do I see if a label has been refunded?

**peaseblossom** — Fri, 09 Jan 2026 15:01:19 GMT

Sorry, I don't know that. eBay tend to fire off notification emails so I would have thought so but maybe not.

Re: How do I see if a label has been refunded

brainuk — Fri, 09 Jan 2026 15:17:02 GMT

If you filled out the refund request correctly and WITHIN 14 days of the sale, it can take a VERY long for the refund. They quote 14 days but it has taken up to 54 days on some occasions.

Re: How do I see if a label has been refunded

brainuk — Fri, 09 Jan 2026 15:19:02 GMT

They don't notify you at all. You will just see it refunded in your eBay balance.

Re: How do I see if a label has been refunded?

firebird133 — Mon, 19 Jan 2026 19:05:11 GMT

This ever get sorted?.