https://community.ebay.co.uk/t5/Postage/eBay-Simple-Delivery-DHL-collection-woes/m-p/7967609#M66344 <P>What a complete shambles DHL and the Simple service is.</P><P>Sold an item - large box so had to use DHL despite low weight.</P><P>When booking I left a note/instruction not to collect between 10.15 and 1.15 since out.</P><P>DHL sent an email while I was out anticipating collection between 10.05 and 2.05 which obviously I didn't get since I was out and don't have my laptop glued to me.</P><P>Driver came at 12.45 and left a card.</P><P>Tried taking parcel to DHL collection points the next day - first said they only handle a different DHL division and referred me to another shop who wouldn't take it since they needed a 3 part label (I had printed off a delivery label ahead of the driver collection.)</P><P>Got home and rang the number on the website - automated system during their working hours which was no good.</P><P>No apparent way to rebook a collection online so sent a message via the DHL website asking for collection rearrangement - not optimistic.</P><P>&nbsp;</P><P>What a complete farce - if the bright spark at ebay who dreamt up this supposed Simple delivery method had actually realised how useless/frustrating/inflexible DHL and the process is then things would be an awful lot better. Really discouraged from selling heavy/bulky items on ebay.</P> Sat, 06 Dec 2025 13:32:42 GMT mungolicious 2025-12-06T13:32:42Z