https://community.ebay.co.uk/t5/Postage/eBay-Simple-Delivery-DHL-collection-woes/m-p/7952759#M65714 <P>DHL are doing this a lot.&nbsp; &nbsp;You could cancel the transaction with buyer's agreement, via the dropdown menu arrow for the item on your orders list.&nbsp; &nbsp;And relist for&nbsp;the buyer to buy again.&nbsp; &nbsp; Assuming the item is extra large you may be able to opt out of Simple Delivery and choose your own, more reliable, courier.&nbsp; &nbsp; &nbsp;If you have problems doing that follow the advice on here:<BR /><A href="https://community.ebay.co.uk/t5/Seller-Central/How-do-you-list-anything-bigger-than-61cm-Part-two/m-p/7907095#M750522" target="_blank">https://community.ebay.co.uk/t5/Seller-Central/How-do-you-list-anything-bigger-than-61cm-Part-two/m-p/7907095#M750522</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 04 Nov 2025 20:16:13 GMT **peaseblossom** 2025-11-04T20:16:13Z