https://community.ebay.co.uk/t5/Postage/Unable-to-collect-item-from-collection-point-as-havent-recieved/m-p/7933728#M64842 <P>This is not eBay issue, this is either the seller not including the reference code on the parcel or the pick up shop not scanning in the parcels correctly. We have had this issue a few times, and it is because when the order is processed, eBay assigns a code that appears as part of the delivery address - this then has to be input onto the system by your selected pick up shop - if they did not do this, or they didn't do it properly, you never receive the code to collect.</P><P>&nbsp;</P><P>The seller cannot generate this code and neither will eBay. What you need to do is go to the pick up shop, explain that your parcels are delivered (show them proof of delivery and the image if you have those) and that they need to manually go check the shelves for your name. They then need to scan the parcel into their system properly - this should trigger the eBay automated code to be generated and emailed to you. You should generally be ok to wait in the shop once they process the parcel properly.&nbsp;</P><P>&nbsp;</P><P>We have had to call the pick up shops on some occasions because the buyers wouldn't visit in person and speak to anyone at the counter and talk them through this. Usually once they actually process the parcel this solves the issue.&nbsp;</P> Thu, 25 Sep 2025 15:25:08 GMT electrical-direct 2025-09-25T15:25:08Z