topic Packlink refund on damaged item

topic Packlink refund on damaged item - Evri in Postage https://community.ebay.co.uk/t5/Postage/Packlink-refund-on-damaged-item-Evri/m-p/7861304#M60649 Evening all,  After some advice please! I sold an item to the value of £900, bought the shipping label via Ebay (Not via Simple Delivery) -  The buyer chose Evri as his preferred courier. I sent the item off, it was supposed to arrive yesterday, it didn't and the tracking was updated as 'Damaged' and that was it. No photos have been sent, and no other updates have gone onto Ebay/Evri system. I tried contacting Evri to battle with the automated system, supposed to have someone call or email me, no joy.  So, with no proof of damage, no photos, where do I stand in terms of compensation of the £900 if the item has, as i personally suspect, gone missing/stolen. I believe the item was covered for basic compensation but that's it. Which is what I'm probably going to get back.  I could have sworn i purchased the label through Simple Delivery which would have kept me covered for damage in transit, as well as the buyer.  Any advice appreciated!  Wed, 28 May 2025 19:58:31 GMT ste_sbo_hzmc7yvge 2025-05-28T19:58:31Z