topic Re: Something went wrong and we were not able to generate the label in Postage

Something went wrong and we were not able to generate the label

come_on_buy_it — Thu, 21 Nov 2024 10:00:55 GMT

Hi, I am trying to purchase royal mail postage through eBay but when I click purchase postage label I get this message "Something went wrong and we were not able to generate the label" is there a problem or am I doing something wrong?

Re: Something went wrong and we were not able to generate the label

jckl1957 — Thu, 21 Nov 2024 10:08:25 GMT

Several sellers are reporting this issue.

kat@ebay

dave@ebay

Is this a known problem today?

Re: Something went wrong and we were not able to generate the label

ioweddie — Thu, 21 Nov 2024 10:12:48 GMT

I'm having the same problem at the moment

Re: Something went wrong and we were not able to generate the label

come_on_buy_it — Thu, 21 Nov 2024 10:26:06 GMT

Thank you for your replies, I have just tried again and it's worked, I have a postage label :))

Re: Something went wrong and we were not able to generate the label

ioweddie — Thu, 21 Nov 2024 10:34:26 GMT

Yes its a known problem

Re: Something went wrong and we were not able to generate the label

kat@ebay — Thu, 21 Nov 2024 10:48:11 GMT

Thanks for the tag @jckl1957 ,

The issue was logged with tech earlier and should now be resolved. For anyone who reported the issue on this thread if you try again now the label should generate.

Thank you,

Kat

Re: Something went wrong and we were not able to generate the label

mramario7 — Sun, 26 Jan 2025 08:28:20 GMT

I am experiencing this same problem right now, "Something went wrong and we were not able to generate a label" ebay error

Re: Something went wrong and we were not able to generate the label

mramario7 — Sun, 26 Jan 2025 08:35:58 GMT

I am facing the same issue now and have been facing the same issue for the past 5 days with all couriers. It says “"Something went wrong and we were not able to generate a label" ebay error”

Re: Something went wrong and we were not able to generate the label

tressygirl — Sun, 26 Jan 2025 08:42:20 GMT

I have tagged our Community manager Marco on another post for you, regarding this issue.

Hopefully a resolution will be found soon to this technical issue.

@mramario7

Re: Something went wrong and we were not able to generate the label

forest_fan — Sat, 15 Feb 2025 17:25:03 GMT

Im having the same issue , whats the issue ? why is it still happening ?

Re: Something went wrong and we were not able to generate the label

kat@ebay — Mon, 17 Feb 2025 09:58:20 GMT

Hi @forest_fan ,

Thank you for your post.

Some users find that it works after refreshing the page. Currently there is a ticket open with tech who are working on it. Unfortunately I don't have a timescale on a fix but once there is an update on it being resolved I will post back.

Thank you,

Kat

Re: Something went wrong and we were not able to generate the label

soul-source-store — Mon, 17 Feb 2025 15:39:26 GMT

For info

Getting the same message here, after refresh, restarts etc

Please be aware that Royal Mail is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later.

Re: Something went wrong and we were not able to generate the label

soul-source-store — Mon, 17 Feb 2025 15:59:15 GMT

Switched to firefox from chrome and the labels worked first time, may have been just lucky timing , but may be of help

Re: Something went wrong and we were not able to generate the label

kat@ebay — Mon, 17 Feb 2025 16:05:18 GMT

Thanks for the details @soul-source-store ,

I'll feed this back to tech while they are working on the ticket.

Thank you,

Kat

Re: Something went wrong and we were not able to generate the label

rebeccah1012012 — Fri, 04 Apr 2025 15:37:41 GMT

This is happening to me now and I can’t generate the label.

Re: Something went wrong and we were not able to generate the label

kat@ebay — Fri, 04 Apr 2025 15:58:46 GMT

Hi @rebeccah1012012 ,

Thank you for your post.

Can you try clearing your cache and cookies to see if that helps and if not can you let me know what error message you get and I can get it reported.

Thank you,

Kat

Re: Something went wrong and we were not able to generate the label

anidleman — Fri, 04 Apr 2025 20:42:17 GMT

Just shows how vulnerable we will be when eBay had another 'glitch' and its the only option to generate labels.

Re: Something went wrong and we were not able to generate the label

vintage.vault22 — Sat, 12 Apr 2025 19:37:55 GMT

"Something went wrong and we were not able to generate the label" This is the exact error message, this is the 5th time this has happened, sometimes we can't get any labels printed because of it, other days we get through 15/20 then it starts giving the error. What is the issue with bays system? Can we get this resolved already?! My employee can't get through shipping and we are stuck purchasing labels on pirate ship massively slowing us down and costing us time and money with our employee on top of having to pay it out of pocket every time, this is ridiculous! 8 years on ebay and ive never seen issues like this!

Re: Something went wrong and we were not able to generate the label

kat@ebay — Mon, 14 Apr 2025 08:51:08 GMT

Thank you @vintage.vault22 ,

We apologise for the inconvenience its causing. It seems to be happening intermittently. There is an open ticket for it and tech are continuing to work on it. I will add your account to the ticket and once there are updates provided I will post back.

Thank you,

Kat

Re: Something went wrong and we were not able to generate the label

fl0ralescape — Tue, 15 Apr 2025 07:21:32 GMT

Hi there, Kat,
I am trying to generate a pre-paid Royal Mail label, well, have been since last night, but I keep being met with the same message above, "It was not possible to generate the label. Something is wrong. Please try again later." The lady who has purchased my label is residing in Jersey (UK); however, looking at Royal Mail, I should be able to deliver there. Can this be resolved or looked into, please? 🙂
Thank you

Rebecca