topic Re: Probs with eBay uk app since Android update in Computing Advice & Technology Chat

Probs with eBay uk app since Android update

v-twincn64 — Mon, 29 Jul 2013 16:19:03 GMT

I'm having problems with the ebay UK application on my Galaxy s2 since carrying out the latest Android update 4.1.2 .I can search for items but when I tap on an item to view more details the item will not display I see the message ”We're sorry, the item can't be displayed and a blue "Retry" box . If I retry it then displays "sorry network lost".I had no problems before update. I have uninstalled updates...still the same. Installed the updates...still the same.My phone arrived with the ebay application already loaded and I am not able to uninstall /re install the application.Can someone please help cos it's driving me crazy. Thanks

Re: Probs with eBay uk app since Android update

otherego — Mon, 29 Jul 2013 22:27:17 GMT

Don't think you're being ignored. This is a relatively quiet board, and by and large we tend to concentrate more on general computing (and other technical) stuff than on eBay - specific software. This is often better dealt with on the general boards, if only because queries receive more views, and there's a better chance of finding someone who has experienced the same problem and resolved it.

That said, a bit of a search suggests that problems with eBay apps tend to result, in the words of the song, in more questions than answers.

A couple of thoughts.

Perhaps your eBay app is not compatible with the updates applied to your Android operating system. Have you tried installing the latest version of the app itself? It might just work better with the updated system.

I see it was updated recently (26th July). More information here and a download available here:

https://play.google.com/store/apps/details?id=com.ebay.mobile&hl=en

Is it essential to use an "app," or could you list via a supported browser just as you would on a conventional computer? Firefox for Android seems to available here:

https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en

Hope you find a solution. If you do, perhaps you might take a couple of minutes to post back and say what you did. This could be of great assistance to others.

Best of luck!

Re: Probs with eBay uk app since Android update

old*angler — Tue, 30 Jul 2013 06:00:51 GMT

OE - in this case, the android Ebay app is vastly superior to simply browsing to Ebay on a phone.

I'm running the S3 version of the phone with the same android version and all is well but I'm on a 4G network so its hard to tell if the OPs problem is an older phone, an older app version, a 3G network or something else.

I suspect if it was the network or a real issue with this android version, we'd have read more about problems.

OP - you might want to ask about this on an android forum since I imagine quite a few people there will use the Ebay app.

Re: Probs with eBay uk app since Android update

crudders — Thu, 07 Nov 2013 10:52:52 GMT

Found the items can't be displayed on my s4 mini running kaspersky but intermittent. It works oK on network connection o2 but go to wifi and it stops working

Re: Probs with eBay uk app since Android update

markbowers0 — Mon, 25 Nov 2013 09:19:03 GMT

I am having the same problem and have logged this with Ebay. The app worked perfectly on my Galaxy S2 worked (even with latest updates) but does not work on my new S4 mini. I get the same issue of not being able to view an item. Only happens on wi-fi connection, works Ok with O2 mobile data. As it is pre-loaded, i am unable to un-install and re-install.

Please fix this as I am missing using my app.

Re: Probs with eBay uk app since Android update

sallyanno2006 — Fri, 06 Dec 2013 18:40:34 GMT

I have the same problem I have uninstalled and reinstalled the Ebay app so many times and it just WILL NOT work. Dont know what to do, I have two Samsung galaxy notes 10.1 and a 8 and the app will not perform on either.

@v-twincn64 wrote:
I'm having problems with the ebay UK application on my Galaxy s2 since carrying out the latest Android update 4.1.2 .I can search for items but when I tap on an item to view more details the item will not display I see the message ”We're sorry, the item can't be displayed and a blue "Retry" box . If I retry it then displays "sorry network lost".I had no problems before update. I have uninstalled updates...still the same. Installed the updates...still the same.My phone arrived with the ebay application already loaded and I am not able to uninstall /re install the application.Can someone please help cos it's driving me crazy. Thanks

Re: Probs with eBay uk app since Android update

*scyllabub* — Fri, 06 Dec 2013 21:16:59 GMT

Galaxy Note 2 - eBay app never before installed. The phone updated itself to Android 4.3 today, then I saw this post so I installed the eBay app to test it. Works fine.

Re: Probs with eBay uk app since Android update

old*angler — Sun, 08 Dec 2013 17:52:40 GMT

I've seen several recent topics about this problem. One person reports that turning the phone off, waiting a few seconds, and turning it back on cleared the problem. Another reports that turning off, removing the simm card, replacing the card, and turning the phone back on did the trick.

Re: Probs with eBay uk app since Android update

nattydread69 — Sun, 12 Oct 2014 20:49:32 GMT

none of this worked. I still get the error messge on Galaxy note 3, kit kat :o(

Re: Probs with eBay uk app since Android update

otherego — Sun, 12 Oct 2014 21:05:20 GMT

natty, it's ten months since angler posted that. I'd imagine much has changed in both eBay's and Android's worlds in that time.

No matter how hard the marketing world is pushing people into mobile devices, they do still seem to fall short of conventional computers much of the time. Why not just use an ordinary desktop or laptop?

Having said that, I tend to look out for listings "posted with eBay mobile" or whatever it is. They seem to attract lower winning bids, as far as I can make out - probably because so many of them are so poor compared with listings posted from conventional kit.

I might be totally wrong about that. Again.

Re: Probs with eBay uk app since Android update

frankm6371 — Sat, 01 Nov 2014 14:05:28 GMT

Trying to view items in my eBay app today. It says "sorry the item cannot be displayed" please fix this ebay. Am using galaxy s4

Re: Probs with eBay uk app since Android update

grossly-incandescent — Tue, 03 Mar 2015 09:08:33 GMT

Images are still broken in the android app version 2.8.2

Fix this, incompetent **bleep**s

Re: Probs with eBay uk app since Android update

kitson00000 — Sun, 15 Mar 2015 11:39:26 GMT

EBay app registering "lost wifi connection" galaxy s5 latest app and android versions whilst being able to brows web version at ease! Tried reinstalling with no effect.......

Re: Probs with eBay uk app since Android update

jemmerson9 — Mon, 16 Mar 2015 18:01:21 GMT

My HTC updated at the weekend and ever since I keep getting lost connection error on my eBay app I can search for things but won't let me view them once they appear tried to reinstall a few times but still pants

Re: Probs with eBay uk app since Android update

badger198073 — Sat, 21 Mar 2015 16:27:58 GMT

Im the same as the last 2 posts lost connection ive uninstalled the ebay app reinstaled it and still the same

Re: Probs with eBay uk app since Android update

raytay-uk — Mon, 14 Sep 2015 14:17:54 GMT

Hi Ive uninstalled ebay app and down loaded the new android app and its still the same, itermitent, slow, cannot check out infact the app has serious problems and it is costing sellers a lot of lost sales.

Ebay does not seem to care I have phoned them and a lady who I could bearly understand says that it is not their problem and blames mytablet and phone, **bleep** off!!

Re: Probs with eBay uk app since Android update

mutch842 — Mon, 14 Sep 2015 18:06:31 GMT

I have a galaxy note and it is not working on it so ive uninstalled the app.I have then googled ebay uk and added it to my homepage and now it works great.The updated app is useless but you can still enjoy ebay doing it this way.☺☺

Re: Probs with eBay uk app since Android update

teddies123paul — Wed, 26 Jul 2017 23:29:58 GMT

I have a Kobo Arc 7" tablet.
It now says no longer compatable with it.
If aaI try going through Google or other search engines it just breaks down.

Re: Probs with eBay uk app since Android update

cheeky519 — Fri, 19 Jan 2018 08:43:46 GMT

I have same problem on samsung tablet it also says its no
no longer compatible hope they sort it out as I use it loads

Re: Probs with eBay uk app since Android update

tgra1940 — Tue, 23 Jan 2018 14:38:03 GMT

Open play store and load full screen eBay.it seems to work OK on non compatible tablet.