topic Re: Ive received a counterfeit item. in Computing Advice & Technology Chat

Ive received a counterfeit item.

lukelay83 — Thu, 31 Jul 2025 12:02:07 GMT

Ive received a counterfeit starwars mug that cost £10 and the seller is offering offering 15% partial refund and said to keep the item. I dont want the mug nore a £1.50 refund I want my money back

I Can't find any numbers or emails to talk to ebay and no where to repot a fake item. What do I do next.

Re: Ive received a counterfeit item.

**peaseblossom** — Thu, 31 Jul 2025 12:03:00 GMT

Start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and escalate it to eBay after 3 complete working days.

Re: Ive received a counterfeit item.

lukelay83 — Thu, 31 Jul 2025 12:04:01 GMT

Many thanks