topic Re: Call back problems in Computing Advice & Technology Chat

Call back problems

mrspaws4thought — Wed, 29 Mar 2023 08:51:32 GMT

Contacting eBay is becoming so hard. No email address, often the chat option is unavailable and when I request a call back eBay sends me an email telling me they tried to call but I wasn't available - but they do send me texts to my number.

There is no record or 'recent' call on my phone, no missed call alert. I have contacted my provider who say there is no problem with my phone, I have contacted eBay (via chat) and they say there is no problem at their end. This is becoming so frustrating, especially when trying to resolve a problem.

Re: Call back problems

santamonicajeweler — Thu, 30 Mar 2023 20:49:41 GMT

Hi, you've covered all possible solutions. Whenever you get a text saying you have missed their call, set another call-back request. Keep requesting till you get a live person to call you. There are no reasons for this service not be provided for you

Re: Call back problems

mrspaws4thought — Fri, 31 Mar 2023 11:14:55 GMT

Thank you for your reply. I will keep trying.