Concierge service was removed without explanation. 26 years eBay business account. Why???

simon.willcock.antiques — Tue, 04 Nov 2025 14:54:04 GMT

The concierge service was removed without any explanation. After 26 years of running an eBay business account, they removed me from concierge on September 2nd, and coincidentally, September and October have been my worst months of the year for sales. I want to understand what eBay has done to my business and how I can get things back on track, including restoring the concierge service. Just to clarify, I am working seven days a week on my eBay shop and have two eBay business. I have also spoke on the phone today for 2hrs and I was not told how or why. Bizarre was to tread hard working, honest ebay business sellers.

Re: Concierge service was removed without explanation. 26 years eBay business account. Why???

style_wise — Wed, 05 Nov 2025 19:17:39 GMT

You are not the only Seller experiencing this. eBay still refer to Concierge Service as a 'pilot program' that they are 'testing'. Since 2021 they have been making changes to it, such as reducing Feedback Protection and letting Sellers go without notice/reason. There are records of contradictory responses from eBay CS that make the future of this Service unclear.

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Concierge service was removed without explanation. 26 years eBay business account. Why???

Re: Concierge service was removed without explanation. 26 years eBay business account. Why???