topic Re: Reporting SPAM threads- watch out in The Round Table

Reporting SPAM threads- watch out

al**bear — Wed, 28 Aug 2013 08:04:52 GMT

From GC on the techy board

@grumpy-cook wrote:

Just a cautionary tale.

On Saturday morning I came onto this board (Techy) and there were a couple of the ubiquitous Kitchen threads which have been polluting all the boards over the last few weeks. I reported them both for advertising.

A few minutes later I was banned from the boards - for advertising and spamming.

It was easy to see what had happened, but it was the weekend so there was little I could do and the appeals email I sent to the address given in the ban message went unreplied to.
Kudos to Alan though, he sorted it out within minutes when I emailed him on Monday morning.

Re: Reporting SPAM threads- watch out

cee-dee — Wed, 28 Aug 2013 08:45:44 GMT

I don't think there was any need to publicise what was probably a very isolated event.

All this'll do is make people reluctant to report those spam threads.

Re: Reporting SPAM threads- watch out

al**bear — Wed, 28 Aug 2013 08:52:42 GMT

So you'd let other people fall into the same trap as GC

also, another poster was threatened, with a Ban, for reporting numerous disruptive posts from the same Troll

Re: Reporting SPAM threads- watch out

alan_uk@ebay.com — Wed, 28 Aug 2013 09:17:06 GMT

Hi al**bear,

These were isolated incidents, I have spoken to our moderation team about this and have advised that under no circumstance should this happen again.

Members should continue to report abuse as normal and should not fear any consequence if they are making valid reports.

If members receive any warnings from moderators they feel are incorrect they should reply to the mail they receive in their community inbox to talk to our moderators.

Thanks,
Alan

Re: Reporting SPAM threads- watch out

mr-expresso — Wed, 28 Aug 2013 11:30:53 GMT

alan_uk@ebay.com wrote:
Hi @al**bear,

These were isolated incidents, I have spoken to our moderation team about this and have advised that under no circumstance should this happen again.

Members should continue to report abuse as normal and should not fear any consequence if they are making valid reports.

If members receive any warnings from moderators they feel are incorrect they should reply to the mail they receive in their community inbox to talk to our moderators.

Thanks,
Alan

al**bear says that he did reply to the mods but it went unanswered.... Are these forums not moderated on a weekend?

Re: Reporting SPAM threads- watch out

alan_uk@ebay.com — Wed, 28 Aug 2013 11:38:43 GMT

It wasn't al**bear that was banned, he was quoting another members post.

The forums are moderated 7 days a week.

Regards,
Alan

Re: Reporting SPAM threads- watch out

stan3502 — Wed, 28 Aug 2013 13:09:25 GMT

Exactly the same thing happened to a poster over on FHG about the same ads

Re: Reporting SPAM threads- watch out

mr-expresso — Wed, 28 Aug 2013 13:33:46 GMT

@stan3502 wrote:
Exactly the same thing happened to a poster over on FHG about the same ads

Then perhaps the mods should be banned....

Re: Reporting SPAM threads- watch out

tintinthegingertomcat — Wed, 28 Aug 2013 14:15:52 GMT

It was my account that was banned - as according to a message I got it was actually ME spamming the boards!!!!

It took two days to get the account restored - have to say James got on to the matter really quickly and dealt with it very professionally.

HOWEVER - how the heck do so many accounts manage to get opened overnight. Surely to goodness Ebay must have some programme in place to catch these Kitchen adverts before they are placed. Each day many new accounts have been opened. when I opened this one for board purposes it was a blooming nuisance - had to receive a phone call back with a code.

I reported AT LEAST 5 yesterday and 5 today - all different.

Come on Ebay - it cant be difficult to pick up the word "kitchen" before the post goes live. Ebay Towers take so much money from us that using some of this to stop these adverts should be used.

Re: Reporting SPAM threads- watch out

tintinthegingertomcat — Wed, 28 Aug 2013 14:16:59 GMT

SORRY - meant to say Alan not James - apologies for getting the name wrong

Re: Reporting SPAM threads- watch out

alan_uk@ebay.com — Wed, 28 Aug 2013 14:21:58 GMT

Hi,

We do have measures in place to prevent spamming, it is a very very small percentage that actually make it live on the site.

We are looking at implementing further measures against spamming also.

Thanks,
Alan

Re: Reporting SPAM threads- watch out

*vyolla* — Wed, 04 Sep 2013 08:43:08 GMT

Obviously not an isolated incident as an excellent regular AC responder and board poster has just received the same message.