Warranty
I bought a fridge freezer 6 months ago. It has since become faulty. Defrosting the freezer and freezing the fridge. I have contacted the seller and sent them pictures of the temperature control variations. They have said that the item is not faulty. What can I do ?
1 comment
tressygirl
·2 weeks agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
You are too late to claim a refund from eBay, and unfortunately looks like too late to claim from your payment provider, as most offer a 120 day buyer protection policy.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
@dabl-1165