verifying a device.
No matter how many times I verify and "Trust this Device"which is my one and only device(laptop), it does not save it to Devices I Trust. in Privacy & Security/Account..
Can anyone advise please.?
6 comments
No matter how many times I verify and "Trust this Device"which is my one and only device(laptop), it does not save it to Devices I Trust. in Privacy & Security/Account..
Can anyone advise please.?
jayla128
OP1 week agoAlso, just to add, I have never used the App, just the website.
Would very much appreciate a fix on this annoying issue.
marco@ebay
Hi @jayla128 , thanks for your post.
I'm afraid this wouldn't be considered an issue, as we don't have any reports suggesting this problem. Also, these are security features, and there a massive numbers of reason triggering these alerts, from using different devices or networks, to members using VPNs or logging in from different locations.
You can try things like not using a VPN, using a trusted browser, make sure your network is safe and stable, and that you don't have any apps or browser tabs open with different sites that could be prompting this issue.
Because this a security feature, we cannot override them or disable them as that would only leave accounts exposed. I understand this is not ideal, but I hope it clarifies everything for you.
Thank you,
Marco
jayla128
OP1 week agoThank you for your detailed reply but I am not sure that it relates to my issue.?
My problem is that I am attempting to save my Device after verification to the "Devices I Trust "section in my Account Settings/Sign in but it will not save.
I suspect it is because my browser is Firefox./Mozilla. as my Device is saved when using the Microsoft Edge Browser .
fargvs
·1 week agoTry clearing Cache and Cookies and temporally disable any VPN --- and if registering as a seller ? ---
Have you completed a verified Selling account setup with UK Addressed/Based Banking details (not internet/ website Banks) on file in order to send, receive and request payments ? --- Best use a PC/Laptop to make changes --- can take a few days to verify >
https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193
**peaseblossom**
·1 week agoTry using a different browser.
jayla128
OP1 week agoThank you for your reply. I am not a Seller, just a Buyer. I have tried both your suggestions repeatedly but sadly nothing works.