Verification code for DPD not sent to my email or mobile number | Technical Issues

mollie1f · 2026-05-13T06:27:27.637000Z

Hello, please can anyone help me as I am going around in circles? I sold a necklace which did not pass its verification even though it should of. The necklace is being returned by DPD but they say I need a code which I have not got. When the delivery driver showed me the start of the email address it is not mine or the last 3 digits of the mobile number. I have checked my details security and they are correct. I do not know where or why they have the wrong email and mobile number as all my other purchases have been delivered fine.

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Verification code for DPD not sent to my email or mobile number | Technical Issues | eBay UK