Unable to add tracking number - 500 error | Technical Issues

jmellis_0 · 2026-01-17T03:10:36.086000Z

I am currently unable to add tracking numbers for orders I've dispatched. I select the checkbox next to the order on the 'Manage all orders' page, click on the 'postage' drop down list, and when I click on 'add tracking', it takes me to 'https://www.ebay.co.uk/n/error?statuscode=500'. I have been unable to do this since my most recent order which was made about 3 days ago. I can mark it as dispatched though, but that's all I've been able to do thus far. Would appreciate any help, thanks.

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Unable to add tracking number - 500 error | Technical Issues | eBay UK