Technical issue/payout pending | Technical Issues

kehun-36 · 2026-06-17T18:02:25.258620Z

This is a letter I tried to email to costumer support to escalate my issue that explains everything. Dear eBay Executive Customer Relations Team,I am writing to formally raise an ongoing issue with my account regarding a payment hold that has yet to be resolved.The item (ID: 336553644484, starter gaming PC) was sold on 3 May and successfully delivered to the buyer on 5 May via Evri using eBay Simple Delivery. There have been no disputes, claims, or issues reported by the buyer.Despite this, the payout has remained on hold. Since 6 May, I have received seven separate callbacks from eBay support agents via the help function. On each occasion, I was assured that the hold had been removed and that the funds would be credited to my balance within 24 hours. On 3 occasions, agents promised I would receive the funds in 1-3 hours.However, this has not occurred, and the funds continue to show as pending.This repeated failure to resolve the issue, despite multiple assurances, is extremely frustrating. I would appreciate your urgent intervention to:Confirm the reason for the ongoing holdEnsure the immediate release of my fundsProvide a clear explanation for why previous assurances were not fulfilled

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Technical issue/payout pending | Technical Issues | eBay UK