Sudden drop in listing views after address update
Summary: mobile_fix97 reported that after updating their registered address on eBay, the views and impressions on their listings dropped significantly. They requested assistance from eBay Support to check for any technical issues or re-index their listings. tressygirl responded, clarifying that this forum is for member discussions, not direct eBay support, and mentioned that there is a known site issue with product search unrelated to the address change.
Hello eBay Support Team,
Recently, I updated my registered address on my account. Ever since this change, the impressions and views on all my active listings have dropped significantly (almost to zero), and my items are no longer showing up in search results like they used to.
Could you please check if there is any technical hold, indexing issue, or location mismatch flag on my account/listings following the address update?
Please help re-index my active listings so they become visible to buyers in search results again.
Thank you!
doctorwho16
·2 weeks agoThere seems to be a HUGE issue with eBay searches now. My new listings are not showing up at all this afternoon. This adds to the automatic "restricting" of searches - eg. if I search for "Doctor Who" it immediately restricts the category to "Other Doctor Who" for no reason that I can see or understand. To try to see all Doctor Who listing, I have to manually correct it to "All Categories". This is INFURIATING.
tressygirl
·3 weeks agoYou are speaking to members like yourself not eBay here, but what I can tell you is that there is a site issue with Product Search, that eBay are aware of and are working on it.
Low / no views would be nothing to do with an address change.
@mobile_fix97