Photos not uploading in messages
Summary: lord_and_lady_m reported an issue with uploading photos to messages on the desktop site, essential for customer approval of orders. Others, including vsgraphics, invitedesigns09, and sau_dos_spvt9jqkz, experienced the same problem, emphasizing the urgency due to potential shipment delays. kat@ebay responded that the issue has been reported to tech, who are working on a fix. aw2624 noted that eBay support was unaware of the issue, and empressphoenix expressed frustration as both desktop and mobile uploads were affected.
When i send a customer a message, i attach a photo so they can preview and approve their order before I make it.
Today, photo's aren't working. I cannot attach a photo to a message and the spinner keeps on spinning. This is on the desktop site. It works on my mobile phone, but my photos aren't on my phone so just a nightmare.
kat@ebay
Hi All,
Tech have confirmed this issue as resolved. Photos are uploading to messages successfully. If you are still experiencing this issue please let me know.
Thank you,
Kat
empressphoenix
·2 weeks agoI have the same and it's driving me bonkers... like others I like to check and confirm the order before I send it via a photo in messages. Can't do that at the moment... for me it's not working on both desktop and mobile.
sau_dos_spvt9jqkz
·2 weeks agoI'm getting the same problem. Need to send my overseas customer photographic proof that I've met his packaging requirements but the photos won't load up.
aw2624
·2 weeks agoLest I know it's not just me , I thought they blocked me at first that's why I phoned then ...Thanks for posting this lord_andlady_m and u guys
aw2624
·2 weeks agoI have the same problem , I even uploaded a photo yesterday in the messages that I can see myself but other person cannot. And today I have the 0% upload blue circle spinning .
No Pictures uploading
I spoke to ebay support just now and they know nothing about it !
aw2624
·2 weeks agoAnd the Amercian lady on support sounded half asleep :) must be early working hours for her
jdpsigns
·2 weeks agoOk, but I need to get design approval for my customer in the US within the next couple of hours. Or I will get a slap on the wrist for late dispatch. Do you have a exact update on the fix, or should I best cancel their order?
invitedesigns09
·2 weeks agoI have the same issue - not great when you sell personalised goods and need to send a proof. When will ebay wake up and reform their customisation options, they are so far behind in functionality.
This will also make me late in posting the orders! Not what you need following a bank holiday weekend.
kat@ebay
Hi All,
Thank you for your posts.
It has been reported to tech and its currently being worked on to resolve. Once they confirm the fix I will post back with an update.
Thank you,
Kat
vsgraphics
·2 weeks agoThank you
vsgraphics
·2 weeks agoI got the exact same issue since last night... I hope it gets sorted soon