No postage options appearing
Summary: cjes2010 reported an issue with eBay's postage options not displaying correctly when listing items, which they've been experiencing since August 14th. jonatjonatjonat speculated it might be a glitch, while mrmoi07 shared a workaround involving eBay's Business Policies to bypass the problem. kat@ebay mentioned that a ticket was opened and the issue is being addressed. Several participants, including speedboat-ted and left_foot_forward, confirmed experiencing similar problems. dantwocats expressed frustration, suggesting eBay has made changes without adequately informing users.
I have been regularly listing CD singles most of which I send large letter 2nd class.
Since Friday 14th August, when I go to add primary service for the postage, instead of the usual box opening with the list of options I get the box opening and the message "There aren't any options available. Update your package details or switch to flat postage."
I have not changed anything in the way I list items and I have tried various combinations but same outcome.
Is anyone else having this issue? Any ideas?
roberts-dechamp
·2 weeks agoI have a problem when listing a new item that the postage cost is not showing. Its just a dash and the buyer / seller pays is also missing. Only showing on the app . Have cleared the cache and data and deleted and reinstalled the app to no avail.
kat@ebay
Hi All,
Providing an update that tech have confirmed this issue as resolved. You may need to do a quick clear of the caches and cookies or refresh of your browser and then try again.
Thank you,
Kat
dantwocats
·3 weeks agoThere was no glitch it was ebay changing things again with out telling staff or us about what they are doing again and its a mess again, its now all Payment policy (different for each listing ?) & a Postage policy which you click to change your postage rates ? very poor .the old post which disappeared was far far better, so here we go again its simple delivery all over again,
left_foot_forward
·3 weeks agoHad same problem for 5-6 days now. Cannot edit listings or create listings. ‘Sell Similar’ does not work as it does not show me any postage options and ‘Your Settings’ is set to ‘Undefined Handling’
speedboat-ted
·3 weeks agoI’m having this problem too
kat@ebay
Hi All,
Thank you for your posts.
A ticket was opened with tech for this over the weekend. They are currently working to resolve it as soon as possible. Once the fix is applied we will provide an update. We apologise for any inconvenience caused.
Thank you,
Kat
mogie16
·3 weeks agoI've been using the workaround the same as mrmoi07 but boy what a pain.
mrmoi07
·3 weeks agoI have found a workaround that has worked successfully on my private seller account.
You do not need to change your account to a business seller account. “Business Policies” is simply eBay’s name for reusable postage, payment and return settings, and private sellers can use them.
Go to:
https://www.ebay.co.uk/bp/manage
Opt in to Business Policies, select “Create policy”, then create a Postage policy containing your required Royal Mail service, postage charge and dispatch time.
When creating your listing, select the saved postage policy instead of trying to add the service through the broken Custom Postage menu.
I have tested this and it allowed me to list successfully despite receiving the “There aren’t any options available” error through the normal postage section.
This is a workaround for listings where Custom Postage should normally be available. It will not override Simple Delivery on items where eBay genuinely makes Simple Delivery compulsory.
jonatjonatjonat
·3 weeks agoIt appears that it’s looking like a glitch.
Though eBay, multinational company that they are, haven’t been able to put out even a short statement indicating this.