Estimated delivery dates are a joke
Summary: station13thirteen expressed frustration with an online marketplace that inaccurately represents delivery times for different Royal Mail postage options. They pointed out that the platform's display implies that economy postage is as fast as premium services, which misleads consumers and results in increased inquiries about non-receipt of items. station13thirteen urged the marketplace to stop interfering with their business operations, as these misrepresentations are causing financial and time losses.
These estimated delivery dates are becoming a pain in the backside
Our shipping policy is 3-5 day courier with a 2 day dispatch time.. because if we select Royal Mail second class it shows buyers 2-3 day delivery (NOT HAPPENING)
Our estimated delivery date should be 7 days from purchase but as you can see below it's still showing 2-3 days.. eBay refuse to accept theres an issue.. this is happening on 30% of orders.
I'm starting to think it's a tactic to get as many sellers below standard as possible so they can make more money.
station13thirteen
·1 month agoNot only this, but ebay in their wisdom show our Royal Mail 48hr and 24hr postage options also as 2- 3 day delivery - the same as our economy RM 2nd class postage (which, even if dispatched next day can take a week to be delivered with RM's current appalling service). So why would anyone pay extra for a faster service when ebay is saying an economy RM 2nd class package will be delivered as fast as an RM 24hr! Ridiculous. As a business we now spend a considerable time responding to INR cases where people expect their economy 2nd class package to arrive in 2 days!
Stop interfering eBay. Let us run our businesses ourselves, properly. You are making a mockery of postage options and you are costing us time and money... not that I suppose you care too much as long as you are getting your cut!
insidethe93
·4 months agoRoyal Mail's worsening ability (or inclination) to deliver promptly is increasingly obvious.
I try to leave seller feedback ideally on the delivery day. This is so that sellers aren't left wondering. It might help them if they hope received feedback can get their money released sooner (I don't waste time distinguishing between seller types nor tracked/untracked items).
But these days it looks like I'm becoming lazy as my feedback's usually late, as items arrive 1, 2 or 3 days after the EDD window. But it's because delay is baked into RM's "new" system of delivering 2nd class post only on alternate weekdays, and they's stopped Saturday deliveries. There are also other delays, such as sorting offices possibly deliberately delaying certain post (as reported on the News and being discussed by a parliamentary committee).
eBay can and should please manage buyer expectations better. Happy customers keep shopping here. eBay could acknowledge RM's observable and recorded behaviour by, say, extending the last date in an EDD window. And/or make INR cases etc. openable a bit later, to allow for postal delays.
wgwillia
·4 months agoNot only delivery dates all of Ebay is a big joke.