Ebay automatically escalating INR cases
Summary: just*bananas expresses frustration over eBay's new policy of automatically escalating 'Item Not Received' cases for review exactly after the three working day window. They note that even when buyers confirm receipt of items, eBay still rules against them if tracking hasn't been updated, leading to refunds and account defects. The participant feels that the automated process is unfair and too swift, as it doesn't allow enough time for communication or resolution, and they are struggling to get effective support from eBay.
I have been selling on here for 23 years, however, this last week eBay have started automatically escalating any Item not received cases for review at the stroke of midnight (exactly after the 3 working day window)
It states on their site that after 3 working days the buyer or seller can escalate for review. NOWHERE does it state there is the possibility of automated review.
1 that was reviewed and closed against me, the buyer had responded to the case that they had now received items and it was "brill" however ebay automatically reviewed and as tracking didn't show delivered, buyer was refunded and strike on my account. How is this fair.....nothing in any seller news that this is something that can happen. How in 3 working days can i correspond with buyer (sometimes they don't reply back for 24-48 hrs, sometimes not at all) I have always had so many timeout and close. But now EVERY case is being reviewed at 3 working days. No tracking showing deliver = buyer refund and defect on my account. I have messaged these buyers and they confirm they didn't escalate. What are your thoughts. I have been having no luck with messaging ebay, i just get copy and paste script "you must upload valid tracking etc etc.
However, quite often buyer opens case as "still wants the item" how is 3 working days enough to correspond, replacement to be sent and for it to arrive, before this automatic review. (it isn't) so buyer could end up with replacement and refund!!!! I am so frustrated, i have been a Top Rated Seller for years, but now on the verge of going below standard. And these defects won't drop off for 3 months, yet i have Oct and Nov to get through yet.
just*bananas
OP1 week agoSorry, this is on my incorrect account, it doesn't relate to just*bananas, i will repost from correct account....