Communication Breakdown a tree without roots in Dead Wood!
Summary: kebr_3590 shared a frustrating experience of selling a product on eBay and facing challenges with the delivery process. They received an email confirmation but lacked the buyer's contact details required by the carrier, leading to communication issues with eBay's support. After multiple attempts to resolve the issue, they found their advertisement missing from eBay, leaving them unable to proceed with the sale.
Yes 10th August 2026 received an eBay confirmation email that my product had Sold... complete postage packaging
I chose DPD carrier completed there on line app for next day delivery? Then had got no information of the buyers contact telephone number or email address
this is required by the carrier to process and pay the transaction.
I sent 3 emails same night to E bay reply via btinternet.com with no replies stress to say the least, today spent almost 2 hours talking to Ai who can't connect or is told not to connect me to an live person
then bingo tried again and got some guy who could partly understand (No telephone number No email address) can't process delivery)
Q: We don't have the customers information you require!
Replied: Go onto My eBay to your advertisement and customers offer scroll down you will find his contact number???
It now gets worse! My add is no longer showing on eBay selling I've used two log in passes via two different emails and nothing!!!
eBay: The light is On! But there's no one in!
Keep the faith
Kevin
West Midlands
fargvs
·1 month agoYou will only receive the Buyers contact details when they have Paid through eBay Checkout.