Cannot Combine or Mark as Dispatched (Error 500) | Technical Issues

belaya_garyachka · 2025-10-27T00:30:35.775000Z

The items were bought via separate or accepted offers, but the system will not merge them. It locks the “Combine” and “Dispatch” actions individually.I sold multiple items to the same customer, which should be eligible for combined postage.However, when I go to Seller Hub → Orders and select all items for the same address, the ‘Combine’ button is disabled.This means I have to buy two separate postage labels even though both items are being shipped together.If I print one label and then try to “Mark as dispatched” for the other items sent in the same parcel, I get the message:“The selected order(s) aren’t eligible for this action.”If I try to “Add tracking” manually to those additional orders, it redirects me to an error page:https://www.ebay.co.uk/n/error?statuscode=500As a result, I am completely unable to mark those items as dispatched or add tracking anywhere in the system.If I manually refund postage to the buyer for one of the orders (because I combined shipping), the system still shows those orders as “Awaiting dispatch” or “Overdue dispatch.”After about one month, eBay’s system automatically refunds the buyer again, assuming the item was never shipped — even though it was sent together with the other parcel.This already happened to me previously:I delivered an item myself (the buyer lives next door), and because I didn’t print a label via eBay, I was unable to mark it as dispatched. It stayed “dispatch overdue” for a month, and eBay eventually refunded the buyer’s postage automatically — even though the item had been delivered.So currently, if I send multiple items in one box and manually refund one postage, the system prevents me from marking all orders as dispatched. eBay then interprets those orders as “unposted,” and will eventually auto-refund them — effectively refunding postage twice.This is a serious and frustrating bug.💡 Suggested FixesAdd a “Refund postage only” button that marks the order as dispatched and delivered, preventing further claims if all items were shipped together.Allow sellers to combine any orders going to the same buyer and address, with a tick-box option to refund extra postage or keep it (for cases like hand delivery).Allow sellers to mark items as delivered manually (e.g., local delivery) and still retain the postage fee without needing to print a label through eBay.This bug causes real financial loss for sellers and creates unnecessary disputes.Please escalate this to the technical team — it’s been affecting Best Offer and separate-transaction orders for some time.

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Cannot Combine or Mark as Dispatched (Error 500) | Technical Issues | eBay UK