Buyers using 'click & collect to a 'Royal Mail shop or Post Office' does NOT generate 'bring my label'. | Technical Issues

scarlette.fantastique · 2026-06-29T20:56:28.512666Z

Update to my earlier question on this post: https://community.ebay.co.uk/forum/member-to-member-support-26/topic/simple-delivery-not-generating-bring-my-label-for-some-booked-collections-49483/I have now have had to spend ages working this out for myself because neither ebay customer services on the phone or their AI bot were any help whatsoever.There is a glitch with newly added 'click & collect' to a 'Royal Mail shop' or Post Office.If the seller only has Royal Mail enabled as the carrier...... and the customer buys something and selects 'click & collect' delivery a 'Royal Mail shop' (or Post Office)...... then the seller generates the postage label and requests collection...... then the Simple Delivery mechanism DOES NOT alert RM to bring the label with them, nor does it even send the seller a QR code to scan to print the label at a RM locker or Post Office.So for now, I am going to have to disable "Click & Collect' completely in order to keep using Royal Mail with collections where they bring the label. Annoying because this will limit sales by excluding all 'click & collect' transactions.Hopefully this is a bug that ebay recognises and is already working on...but judging by the lack of understanding from three people that I have already spoken to in Customer Services, I doubt it...

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Buyers using 'click & collect to a 'Royal Mail shop or Post Office' does NOT generate 'bring my label'. | Technical Issues | eBay UK