Anchor Store Software Defect on 13th March charged £15,000 of insertion fees on 42000 relisted items | Technical Issues

uk_photo_prints · 2026-04-04T20:17:51.431000Z

My Anchor Store (with unlimited fixed price listings) was affected by a Software Defect (the ebay technical support ticket for the problem which affects multiple sellers is classfied as an ALERT is EWATCHOP-364474Basically on 13th March we were incorrectly charged £15,000 of insertion fees on 42000 relisted items... numerous emails and calls to eBay and 3 weeks later we have not been credited these fees.. whats worse is this leaves our account in a negative position currently around £14000 but going down slowly as we sell because eBay take every penny from the proceeds of our sales against a debt not of our making. Then to add insult to injury despite eBay knowing the fees were incorrect they have still attempted to take the fees from our bank account 3 times now!!! They will not provide a date for when this will be fixed... just bland robotic emails thanking us for our patience and then telling us to have a wonderful day at the end of the message!!! my advice is check your March statement very carefully for these incorrect fees just don't expect a quick resolution from eBay... the company seems to have utter contempt for the seller community

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Anchor Store Software Defect on 13th March charged £15,000 of insertion fees on 42000 relisted items | Technical Issues | eBay UK