Account locked out-unable to update phone number
Summary: jazzcollection is seeking assistance to regain access to their eBay account 'SSBcollection' after losing access to the registered phone number. They face verification issues and technical errors while attempting to update their details. fargvs suggests using a workaround via the forum account, but jazzcollection clarifies that the forum account is different from the locked one. kat@ebay, likely a moderator or staff, advises jazzcollection to contact customer support for secure account updates, which jazzcollection acknowledges with thanks.
Hello,
I am locked out of my eBay account SSBcollection because I have lost access to my old registered phone number.
When I try to update my phone number or use the automated identity verification, it fails due to a date of birth/verification error, and the callback support page is giving me technical errors ("Something went wrong").
Could a community moderator or staff member please assist me privately so I can manually update my phone number and regain access to my account? Thank you.
kat@ebay
Hi @jazzcollection,
Thank you for your post.
Due to security reasons we are unable to access accounts for updates of personal information on the community. It can only be done through the regular customer support channel. Go through the contact us option on your account>choose managing your account> updating your personal information> choose automated assistant and once on the chat you can request to speak with an agent. They will need to verify the details of your account.
Thank you,
Kat
jazzcollection
OP2 weeks agookay.....Thank you
fargvs
·2 weeks agoYou are signed into this forum --- try this using a PC/Laptop: --- click on your Forum username here > View listings > My eBay at top right of page > Account > Addresses etc. > and make changes there. If you can gain access, don't log out again until you are sure that the problem is completely resolved.
Only a suggestion that may work for you ? .
jazzcollection
OP2 weeks agoThanks for the suggestion, but the account I am currently logged into for the forum is different from the locked account (SSBcollection) that I need help with.
kat@ebay
Hi,
Thank you for your reply.
As long as the locked account is your account in your name you can still follow the contact path I mentioned on your other account. Customer support will just need to go through verification with you.
Thank you,
Kat