Last week Royal Mail delivered an item that i sold to the wrong address. I worked with the buyer to help locate the item, unfortunately it was not found. The Buyer opened a case with Ebay, it was closed in my favour within 24 hours. I contacted Ebay on 08/09/26 to confirm this and request the funds released. Considering the buyer could not return the item and could not find fault with it as it was apparently not in their possession. After being transferred to a 'specialist' agent they confirmed the case was closed, and said yes, the funds will be released within 3-5 business days, rather than the full 31. Two days later, my app still showed a 31 day wait for funds to be released. I contacted Ebay again and queried this, to be told "As I have mentioned the agent does not had the proper training or educate knowledge to process it. I am from the funds department. In this case, this particular hold can not be released. The fund will get released by the end of 6th October." despite giving them an SR number and excerpts of the chat transcript that Ebay themselves emailed me - 04:11:04 UTC Abin Aaron, here as per the policy if the tracking confirms valid delivery to the buyers location the case will be closed in sellers favor and yes in our scenario there is valid proof that is the reason why the case was closed in your favor. 04:12:06 UTC Abin You funds will be released within 3-5 business days from the case closure date. 04:12:20 UTC thatthin21 ok, thats great, thank you I am deeply disturbed by this situation, Ebay have taken zero accountability to reach a reasonable conclusion and I shall not be using them again.
boozyshopper1984
