eBay UK

richardg20402

eBay site/app does not display purchase invoice

So, I need a copy of the purchase invoice for a phone i bought on eBay. The My eBay > Purchases area nicely lists all my purchases and even has a link to either 'view order details', or 'More actions > View tax invoice'. However, neither page when selected displays anything. Does anyone have any idea how to resolve this or how to contact someone in eBay from their ridiculously inadequate contact/help system to get this sorted. Thanks for reading. Richard.

1 week agolast reply 1 week ago

Help from the Community

Member To Member Support

mobilebe

Falsely Linked & Banned: 8 Agents Later, Still Trapped in an AI Loop. Please Help.

Hello eBay Community, I am posting here out of sheer desperation. I am hoping someone—a community expert, a moderator, or anyone who has survived this—can tell me how to reach an actual human being with common sense at eBay. My wife and I have been permanently restricted from selling. We are an honest family who has lived at the same address in Birmingham since 2010. We have never broken the rules. However, eBay’s automated system suddenly banned both our accounts, claiming we are "linked" to a suspended, fraudulent account called 'hold_me_now'. Let me be absolutely clear: We have zero connection to this account. We do not know who this person is. We are victims of a bad actor who has either compromised our network, misused our physical address, or triggered a false algorithmic link. Instead of investigating this identity fraud, eBay’s customer service threw me into an endless, insulting loop of automated scripts. I have dealt with 8 different agents over the past week, and the incompetence is staggering: Agent 1 told me to use an eBay link to message the fraudster ('hold_me_now') and ask them to fix their own account so mine could be unlinked. (Why would a victim negotiate with a fraudster?) Agent 2 sent me scripted links to counterfeit item policies, blindly branding my innocent family as counterfeiters. Agent 3 admitted eBay links accounts based on "financial information," but completely refused my plea to actually verify the banking data, which would instantly prove my innocence. Agent 4 didn't even read my complaint. They simply looked up the fraudster, proudly informed me the fraudster was already suspended, and closed my ticket. Agent 5 literally instructed me to log into the fraudulent 'hold_me_now' account to seek more information—an account I do not own and cannot access! Agents 6 and 7 completely changed the story, claiming the suspension was now due to being a "below-standard seller" and having bad "business practices," directly contradicting the first five agents. Agent 8 looped right back to the 'hold_me_now' script and entirely ignored my formal legal demand for a Data Subject Access Request (DSAR) under UK GDPR. I have begged the Trust & Safety team to just look at the hard evidence. I asked them to manually check the IP login history, the dispatch locations, and the bank/PayPal routing numbers for 'hold_me_now'. The data would instantly prove the money and shipments never went through my household. I offered our passports, housing documents, and utility bills. Their only reply is: "There is no appeal for this decision." The human cost of this automated failure is devastating. I am a father of four children. My eldest is 17, and another is finishing his first year of a BTEC Higher Diploma course. I am absolutely terrified that as my children reach adulthood, their digital footprints will be instantly blacklisted by eBay simply because they reside in our family home. I am also suffering from severe health conditions, including diabetes, high blood pressure, sleep apnea, depression, anxiety, and central stress retinopathy. Waking up every single day to fight a broken machine and read these contradictory, thoughtless scripts is causing dangerous spikes in my stress levels and severely damaging my health. Has anyone else experienced this catastrophic failure of the automated linking system? How do you bypass the Tier 1 bots and get a competent Trust & Safety investigator to manually review a financial and IP mismatch? Any advice would be deeply appreciated. Thank you.

1 week agolast reply 1 week ago

Help from the Community

Member To Member Support

mobilebe

A Warning to All Sellers: How eBay’s Automated System Destroyed My Family's Accounts (and My Health)

Subject: A Warning to All Sellers: How eBay’s Automated System Destroyed My Family's Accounts (and My Health) Hello eBay Community, I am writing this out of sheer desperation. I want to share my story to warn honest sellers about what happens when eBay’s automated systems make a mistake, and how impossible it is to get a real human being to help you. Recently, both my account and my wife’s account were permanently and indefinitely restricted from selling. We are an honest, hardworking family who has lived at our home in Birmingham continuously since 2010. We have never broken the rules. When I reached out to find out why our household was banned, I was told that our accounts had been systemically linked to a suspended fraudulent account. I must state this clearly: We have absolutely zero connection to this account. We do not know who this person is. We are the victims of a bad actor who has either compromised our network, fraudulently misused our physical address, or triggered a false algorithmic link without our knowledge. Instead of investigating this identity fraud, eBay’s customer service threw me into an endless, insulting loop of automated scripts. Here is the nightmare I have dealt with from seven different agents over the past week: Agent 1 had the audacity to tell me to use an eBay link to message the fraudster and ask them to fix their own account so mine could be unlinked. Agent 2 sent me scripted links to counterfeit item policies, blindly branding my innocent family as counterfeiters. Agent 3 admitted that eBay links accounts based on "financial information," but completely refused my plea to actually check the financial data. Agent 4 didn't even read my complaint. They simply looked up the fraudster, proudly informed me the fraudster was already suspended, and closed my ticket. Agent 5 literally instructed me to log into the fraudulent account to seek more information—an account I do not own and cannot access! Agents 6 and 7 completely changed the story, claiming the suspension was now due to being a "below-standard seller" and having bad "business practices," directly contradicting the first five agents and refusing to provide the data behind their claims. I have begged the Executive Escalations and Trust & Safety teams to just look at the hard evidence. I asked them to check the IP login history, the dispatch locations, and the bank/PayPal routing numbers for 'hold_me_now'. The data would instantly prove the money and the shipments never went through my family. I have offered to provide our passports, housing documents, and years of utility bills. They simply reply: "There is no appeal for this decision." The human cost of this automated failure is devastating. I am a father of four children. My eldest is 17, and another is currently working incredibly hard on his BTEC Level 3 Higher Diploma. As a father, I am absolutely terrified that as my children reach adulthood, their digital footprints will be instantly blacklisted by eBay simply because they reside in our family home. Furthermore, I am suffering from severe, documented health conditions, including diabetes, high blood pressure, sleep apnea, depression, anxiety, and central stress retinopathy. Waking up every single day to fight a broken machine over a crime my family did not commit is causing dangerous spikes in my stress levels and severely damaging my health. We are innocent victims being punished for a stranger's crimes, and eBay refuses to allow a human to look at the financial mismatch. I am currently preparing to take this to the Financial Ombudsman Service (FOS) and the Information Commissioner’s Office (ICO) under UK GDPR laws. Has anyone else experienced this catastrophic failure of the automated linking system? How do you actually get a human investigator to look at the evidence? Thank you for reading. Khan

1 week agolast reply 1 week ago

Help from the Community

Member To Member Support

pravina369

Inconsistent Policy Enforcement on Used Perfume Listings

Hello eBay, I am confused and frustrated by what appears to be inconsistent enforcement of your policies. I purchased a perfume on eBay that was described as being approximately half full: Order Number: 12-12696-11808 However, when I attempted to list a similar item for sale, eBay prevented me from doing so and stated that the listing would violate eBay policy. If the sale of a partially used perfume is against eBay's policies, I would like to understand: Why was I allowed to purchase this item through eBay? Why was the original seller allowed to list and sell the item? Has there been a recent policy change, or was the original listing non-compliant? Why are different standards being applied to buyers and sellers in what appears to be the same situation? I would appreciate clarification on the specific policy that applies to used or partially used perfumes and an explanation of why this transaction was permitted while my listing Ref ID 2-100217618073 was blocked. It seems unfair that eBay profited from the transaction when I purchased the item, yet now prevents me from reselling it. I would appreciate a clear explanation of this inconsistency. Thank you for your assistance. Kind regards, Pravina

1 week agolast reply 1 week ago

Discussion

Selling

Business Seller Board

what_uk_buys

My account was permanently restricted from selling ?

I am seeking advice from members who may have experienced a similar situation. I registered my eBay account as a business seller in 2024 and provided complete and accurate business information during the registration process. More recently, I began using the account to purchase items and subsequently decided to start selling. After listing my first product, I received and successfully fulfilled my first order. Shortly thereafter, my account was permanently restricted from selling. As part of the review process, I submitted comprehensive supporting documentation, including purchase invoices, proof of identity, proof of my registered business address, and photographs of the inventory. The products are sourced through legitimate and traceable supply channels to ensure their authenticity. Despite providing this documentation, the permanent selling restriction remains in place. I would be grateful to hear from anyone who has experienced a similar situation or who can advise whether there is any further avenue to request an additional review of my case. Any guidance or shared experience would be greatly appreciated.

2 weeks agolast reply 2 weeks ago

Discussion

Selling

Promoted Listings

prime_verse_ltd

Ad rate policy and changes from eBay

Hello everyone, I wanted to ask other eBay UK sellers about the way Promoted Listings / sponsored ad fees are now being reported. Previously, when I received an order, the sponsored fee would usually appear quite quickly, often within around 10 minutes. This made it easier to calculate the real profit, expenses, and net margin for each order. Recently, I have noticed that the sponsored fee can take hours to appear after the order is received. This creates a serious issue for profit calculation, especially for sellers like us who need to check each order carefully and calculate expenses accurately. I also understand that eBay’s attribution policy may now charge the sponsored fee even when one buyer views or clicks the promoted listing, but another buyer later purchases the same item within the attribution window. Because of this, it is not always clear immediately whether the order will have an ad fee or not. I would like to ask other sellers: How long does it usually take for the Promoted Listings / sponsored fee to appear on your sold orders? Is there any official time frame from eBay for when these fees are added? How do you manage your profit calculation when the ad fee is delayed for several hours? Do you wait before processing/accounting for the order, or do you calculate profit later after all fees are updated? Has anyone found a reliable way to track these fees more accurately? This delay is making it difficult to manage expenses and understand the real profit on each sale, especially when margins are tight. I would really appreciate advice from experienced sellers or anyone who has dealt with the same issue. Thank you.

2 weeks agolast reply 2 weeks ago

Discussion

grah_braz

Help

I brought a couple of items on the 31st of May estimated delivery date was the 5th to the 12th of June one of the items I have received but the other has literally been wiped off the face of the earth I put the item number in and it just tells me order not found , I've tried to message the seller but has not got a option to do so ... so sent an email to the company but no reply.. anyone help with what I should do

3 weeks agolast reply 3 weeks ago