Handling Non-Collecting Buyers for Collection-Only eBay Sales | Selling

anglian2012 · 2026-06-23T08:12:14.410135Z

Has anyone encountered a scenario where a buyer has paid for an eBay item listed as "collection only" but fails to collect it? I've faced this during my recent sale of a guitar. The buyer has scheduled and missed three collection attempts, leaving me stuck with the item and uncertain about the next steps. I'm curious to know how others have managed similar situations: Is it possible to keep the payment and relist the item? What are the legal or eBay-specific implications?How should I communicate with the buyer effectively to resolve this issue? What options have you pursued to clear your obligations while still complying with eBay's policies? Feel free to share your experiences, solutions, or even pitfalls to avoid. Let's help each other navigate this tricky aspect of selling on eBay!

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Handling Non-Collecting Buyers for Collection-Only eBay Sales | Selling | eBay UK