Wrong locker
Hi I’ve just posted a parcel via inpost but put it in a wrong locker. Phoned inpost weren’t very helpful apart from contacting eBay any ideas
2 comments
Hi I’ve just posted a parcel via inpost but put it in a wrong locker. Phoned inpost weren’t very helpful apart from contacting eBay any ideas
str11p
·3 weeks agoDepends exactly what happened ...(?) but if you used a code for a different item, then you could contact whoever it is now going to and ask them to return it - at your cost (if it's worth it to you.) The original item won't have tracking, so you will likely have to refund that buyer - unless you explain and they are willing to wait for you to resend (if you do get it back).
I would suggest explaining to the buyer anyway, if they are sympathetic it may avoid you getting negative feedback.
jonatjonatjonat
·3 weeks agoI'm not sure there's a lot you can do.
Though if it went Simple Delivery and doesn't arrive - advise the customer to open an Item Not Received case with ebay. ebay then manage the process. In theory - ebay should cover the cost and you keep the funds - though I am unsure what your tracking would actually say and whether there would be an issue. I would imagine your tracking might still say you dropped it off at a locker.