Customer service chat greyed out – cannot reply to staff thread | Seller Tools

mrami27-5 · 2026-01-13T12:04:36.250000Z

Hi eBay Team,I was tagged by Kat (Community Team) in a thread regarding the customer service chat being greyed out, but the thread does not allow replies, so I’m unable to provide the requested SessionId there.The issue is still ongoing chat remains disabled and I cannot type or select options. This is blocking access to support and directly impacting my business.THIS IS MY SESSION ID kat@ebay898946545759Thanks in advance

Discussions

Customer service chat greyed out – cannot reply to staff thread | Seller Tools | eBay UK