What compensation is available as a Seller when using Simple Delivery on Ebay
What compensation is available as a Seller when using Simple Delivery on Ebay. The delivery options do not mention the parcel compensation limits for lost or stolen parcels sold on the platform
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sml192
·1 week agoWith Simple Delivery you are protected against loss or damage in transit for the full amount sold for;
'How is my item protected?
Items are protected against loss or damage from the moment they are scanned into the courier’s delivery network until they are marked as delivered by the courier. There’s also no need to call the courier or customer support. In the event that a buyer raises a claim for an issue that occurs during transit, you won’t be held responsible. Even fragile items are protected when you follow our packaging guidance.
There’s no cover limit for eligible items with Simple Delivery. They’re fully protected for the amount they were sold for on eBay providing you post the item using the prepaid Simple Delivery label provided, comply with the eBay delivery TermsandConditions, and properly package the item. '
'12. Liability for Loss or Damage.
You remain responsible for any loss or damage to your item until it has been scanned into the carrier’s network. Once your item has been scanned into the carrier’s network and providing you used the Simple Delivery label and are compliant with these Terms and eBay’s Policies, as well as the relevant Carrier Terms, your item will be covered for loss or damage during transit up to the sold item value on the eBayUK site. This means you will retain your sales proceeds in relation to the item sent using the Simple Delivery label, once we have verified the claim. The item will be in transit from the point it has been scanned into the carrier’s network until it has been marked as delivered by the carrier and/or the carrier has collected signature. Certain items will be protected for loss or damage in transit provided the item has received a second scan during transit by the carrier. For the avoidance of doubt, your item will not be covered for loss or damage during transit if we deem in our reasonable discretion that you have acted fraudulently.'