WARNING! Ebay are not properly refunding unused Simple Delivery postage! | Seller Central

jimthing · 2025-08-27T14:59:53.176000Z

TL;DR: Ebay SD refund rules are misleading and are not being followed by Ebay themselves! For the SECOND time now, even after filling out the postage refund form and the form saying on it and after submission at the end "Please allow up to 14 days for us to process your refund", Ebay are not following this timeframe whatsoever. Even after phoning them now THREE TIMES(!) and them on the phone filling out TWO "manual request" forms for the refund... I'm still waiting for the refund over 30 days later! (Refund form, here: https://www.ebay.co.uk/claims/simple-delivery/refund/seller ) See the attached jpeg with copy of the screenshot after filling out the main Refund Form as further evidence of what it says re. UP TO 14-days to process refunds – Ebay's own rules they are not bothering to follow. Ebay maybe you'd like to follow your own rules... guess what; 30+ days and several phonecalls is not 'up to 14 days'! 👿

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WARNING! Ebay are not properly refunding unused Simple Delivery postage! | Seller Central | eBay UK