Verification stuck for 2+ weeks — conflicting information from support, no resolution
Summary: syedz_76 is facing issues with their account verification process, dealing with conflicting messages from support over two weeks. Despite multiple promises from agents for resolution through policy escalation and additional verification links, the problem persists. fargvs suggested verifying UK-based banking details using a PC or laptop and provided links for additional help. syedz_76 seeks further advice or community experiences with similar issues for resolution.
Hello everyone,
I'm hoping to get some advice or hear if others have experienced this, as I've been stuck in a loop with support for almost 2 weeks now.
I completed the bank micro-deposit verification on my account, but the "payouts are on hold until you update your account details" banner is still showing, along with a listing issue. Since then, here's what's happened:
An agent told me it was escalated to the policy team and that I'd receive a new banner to complete verification within 72 hours this didn't happen.
I was then told the account was "under review" and would be resolved within 7 days that passed with no change.
A different agent told me the verification had actually failed, and that I'd be sent a new link to complete it I never received this link.
I've since been told multiple times that a ticket has been raised so I'd get the link, but nothing has changed, and I haven't been given a proper ticket number I can reference only a chat reference.
My account is currently unable to operate normally because of this, and the lack of consistency between agents has made it hard to know what's actually going on.
Has anyone else experienced something similar, or does anyone know the best way to get this properly escalated? Would really appreciate any guidance from the community or from eBay staff who might see this.
Thank you.
fargvs
·2 weeks agoRecheck the Selling account setup is updated with valid UK Addressed/Based Banking details (not internet/ website Banks) on file in order to send, receive and request payments ? --- Best use a PC/Laptop to make any changes --- can take a few days to verify >
https://www.ebay.co.uk/help/account/changing-account-settings/changing-
account-settings?id=4193
https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795