The unused postage label saga continues …. | Seller Central

millcottage · 2026-05-12T16:20:08.236000Z

I sold an item on the 31st of March and buyer contacted me asking me to cancel as his address on eBay was incorrect. So I canceled order with reason of ‘buyer has wrong address’ (or whatever syntax was for same).Buyer was refunded.I list with free postage (as eBay advise it improves sales and buyer experience)…well I don’t now after this saga 🙄Relisted item , buyer corrected address and buyer repurchased item again.Buyer has item and all ok.Filled in a form to get my £3.42 unused postage label back from canceled order.tick tick tick and don’t hear anything from eBay or a refund.Contacted eBay via chat on 28th April and told by advisor they would process a manual refund for my £3.42.tick tick tick and don’t hear a thing or receive my refund.Today contact via chat again and asked all details again …I told them to scroll back to chat log from 28th of April.Once again told it would manually requested and can take 14 days 🙄 I have marked reminder to contact eBay again in 14 days time when it don’t arrive.What a way to run a business 😳 and treat a user of 26 years (buyer and seller).No wonder eBay are losing users. Just imagine it was serious money involved!

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The unused postage label saga continues …. | Seller Central | eBay UK