stolen item from doorstep. | Seller Central

fusi0nist · 2026-05-04T20:42:31.826000Z

hello A customer has reported their item stolen from their doorstep. Evri have a photo of the location , that isnot in a secure enclosed space but on the doorstep for all to see. Should I request the buyer to click "did not receive"? or should I just refund the buyer, and expect evri to refund me through ebay? ebay say the customer has reached out, but as we know this is a template pop up response. It is a simple delivery so i am unsure how simple this will be. Maybe ebay will be able to sort the whole thing out with ai? maybe AI could have said , " do not leave that there" to the driver, but i am sure it will one day. or not need to say anything, as it will be an autonomous robot with a baton to fed off potential thieves. 😕

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stolen item from doorstep. | Seller Central | eBay UK